Refund & Return Policy
Refunds (if applicable)
You may return your item for any reason within 30 days of your purchase. If 30 days have gone by since your purchase, and you are not satisfied with your purchase, then we will not be able to send a refund.
To be eligible for a return, your item must be in perfect working condition. It must also be in the original packaging.
To complete your return, we require:
- A receipt or order number indicating a full-price purchase.
Please do not send your purchase back to the fulfillment center, send us an email prior to doing anything. email us - Support@GreatSkinCo.com
Once we receive your refund request email with the required information, we will send you an email acknowledging receipt of your request and also notify you of the approval or rejection of your refund.
If you are approved, then we will notify you how and where to ship your item. Once your item is received and verified in good condition, a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 - 7 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@GreatSkinCo.com.
Sale items (if applicable)
Only full-priced items may be refunded, unfortunately, sale items or items purchased using a discount coupon cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective. If you need to exchange it for the same item, send us an email at Support@GreatSkinCo.com and we will send you a shipping label to ship the item back to us. Exchange requests must be made within 1 year of purchase date.
To return your product, you should email our customer support on Support@GreatSkinCo.com first before doing anything else. Please don't ship your item until we provide you with the details.
We will send you a shipping label, and upon receipt of your defective item we will ship you a replacement.
In the situation that your package is delivered to the wrong address that you entered when placing the order, we will not be responsible for this and we will not send a refund.
When a package is shipped and in transit, we cannot make changes to the shipping address, and we will not offer a refund. Please check on the confirmation email sent immediately you place an order. If you don't see it, contact support immediately. Please NOTE: we process orders within 6-12 hours, so contact us for changes immediately.
In the situation that your package appears delivered, but you did not receive it, contact our customer support immediately and they should be able to help with the order.